Shared definitions
Words such as account, round, wallet and settlement carry the same meaning on this page as they do in every other policy we publish, so nothing shifts between documents.
LEGAL REFERENCE
The Terms That Cover Your Account
Open your account and one document covers everything: how we run the lobby, how your JazzCash, Easypaisa, SadaPay and Raast transfers are handled, and what happens when a...
Account rules in plain EnglishPakistan-first payment clausesOffer terms shown before you joinDispute steps with fixed reply timesEvery revision dated on the page
Where These Terms Apply To You
This document applies where local law permits, so the wording you agree to depends on the province you register from. If a single clause cannot be enforced inside your supported region, the rest of the terms stay in force and we tell you which part changes and what replaces it. Payment clauses follow the same logic. We describe how JazzCash, Easypaisa, SadaPay,
NayaPay and Raast transfers are handled on our side, and we say plainly that your bank or wallet provider applies its own conditions to each transaction, including currency handling, settlement timing and any fee it charges. When we move a clause, we date the revision and leave the earlier version reachable, so you can compare it against what you accepted on the
day you joined.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
POLICY HELP DESK
Reaching Us About A Clause
A terms question rarely needs a lawyer. If a clause reads oddly, or you want to know how it lands on the account you hold, our policy desk explains it in the same words used inside the document. Keep your account reference handy, tell us which section you are reading, and we will point you to the exact paragraph and what it means for you today.
Team online
Live chat
Open live chat from any page and a policy agent walks you through the clause you are asking about, quoting the exact wording you accepted when you joined us.
Written replies
Send a message to our policy mailbox with your account reference and we answer in writing, so you keep a dated record of what was confirmed about your terms.
Desk hours
Our Pakistan desk answers between fixed hours each day, and anything raised outside those hours is queued and handled the next morning under the same reference number.
HOW WE WRITE RULES
How We Write And Date Every Clause
The rules on this page are drafted by the people who run the account system, the payment rails and the support desk, not lifted from another operator. That is why our clauses...
Plain sentences
Every clause is written in short sentences so you can finish the whole document in one sitting without legal training, with the same phrasing carried into our app.
Dated revisions
Each change carries a date and a brief summary beneath the headline, so you always know which version applied on the day you accepted the terms.
Local rails named
We name JazzCash, Easypaisa, SadaPay, NayaPay and Raast directly instead of hiding behind vague wording, so the payment clause matches what you actually use.
Nothing buried
The terms you agree to live on this page and inside the account flow, and we do not push parts of them into a side document you cannot reach from your dashboard.
English and Urdu
Our policy desk answers in English and Urdu, which means you can raise a question about any clause in the language you are most comfortable reading and writing.
Answers in your account
When we confirm how a clause applies to you, we put the reply inside your account messages, so the explanation stays with you for later reference.
CONSISTENT WORDING
One Standard Across Every Policy Page
Every policy page on 777gem follows a single structure: a short plain-language summary near the headline, the full clause underneath, and a dated revision line. The definitions you read here are the...
Privacy page
Our privacy page explains what account data we hold and how long we keep it, while this document sets out the rights you have over that same data.
Security page
The security page describes how we check a sign-in and when we lock an account, using the same standards written into the access clauses you are reading here.
Promotional rules
Any offer showing in the lobby is governed by the promotional rules page, and those rules sit underneath the wider terms you accept when you open the account.
Money clauses
Timing for JazzCash, Easypaisa, SadaPay, NayaPay and Raast transfers is described once, on this page, and our payments help page links straight back to that same clause.
Verification steps
When we ask for documents before a payout, the request follows the verification clause here, so you can read the wording before you send anything across to us.
Complaints route
If a disagreement reaches our complaints route, the process described in these terms applies, including the deadlines we commit to for a written response.
How This Terms Page Is Laid Out
This page is built so you can find a clause without scrolling forever. A short summary opens the document, a version label sits beside the headline...
Summary band
The opening block lists the clauses that most often affect a new account, one line each, so you can judge what matters before reading the longer wording.
Version label
A small dated label beside the headline tells you which revision of the terms you are reading and where the earlier wording can still be found.
Fixed index
On desktop, a section list stays visible while you scroll, so you can move between access rules, payment clauses and dispute steps without losing your place.
Read-time figure
We show roughly how long the full document takes to read, because a long set of terms is far easier to finish when you know the effort involved.
Currency display
Every figure is shown in the currency your account uses, so amounts tied to JazzCash, Easypaisa, SadaPay, NayaPay and Raast transfers are never left ambiguous.
Copy to keep
One click gives you a clean copy of the terms you can save or print, which is useful if you prefer holding a fixed version of what you accepted.
Questions We Get About Our Terms
Yes. Completing registration means you agree to the terms on this page, including the access rules, the payment clauses and the dispute steps that follow them, and the version you accepted is stored on your account.
Access rules, payment handling and any local restriction are worded for supported regions where local law permits, so the clause that applies to you depends on the province you register from.
Every revision carries a date beside the headline and a short summary of what moved. We also keep the earlier wording reachable, so you can compare it with what you originally accepted.
They do. Your wallet or bank provider applies its own conditions to every transfer, including timing and any charge it raises, and those conditions sit outside the terms we control.
The remaining terms stay in force. If a clause is unenforceable in your supported region, we tell you which part is affected and apply the closest wording local law allows.
Either side can end the arrangement. We close an account for a clear breach of the access or payment clauses, and you can ask us to close yours at any time from the account settings.
Message our policy desk with your account reference and the section in question. We reply in writing, and if you disagree with the outcome you can escalate it through the complaints route named in the document.